Complaint procedure PLN Foundation

1. Objective

This complaints procedure describes the procedure for dealing with complaints. The PLN Foundation attaches great importance to satisfied donors and stakeholders. Complaints are a way for the PLN Foundation to receive feedback, which allows for timely identification of inaccuracies and improvement of procedures or communication.

2. Definition of a complaint

A complaint is information that indicates that something has gone wrong in the perception of the person concerned. A complaint provides information to the PLN Foundation on how to improve its working methods and/or communication to the person concerned according to the person’s standards.

3. Receipt of complaints

Complaints may be expressed in written form. The complaint can be sent to the address below or sent via email to info@plnheart.org.

Genetic Heart Disease Foundation PLN

P.O. Box 66

1775 ZH Middenmeer

4. Internal Procedure

All complaints are answered as soon as possible, but within 10 working days at the latest. In addition, all complaints are registered. The complaint, date of notification, person involved, actions taken, settlement and measures taken are recorded in a complaint summary.

5. Appeal

If the person involved is dissatisfied with the handling of the complaint, he or she can lodge an appeal with the board. The complaint will then be presented to the board at the next board meeting.

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